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Common questions and troubleshooting.
General Livestream Ticket FAQ
How do I view / log in? Use the email and password created when purchasing your tickets on the artist’s store. The stream takes place on the store, and is linked from the ticket page! Only logged in users will be able to see the stream. If you bought multiple tickets on the same account, use the chat bot below to send us a message with the other viewer’s email address. It's not showing I have a ticket. What do I do? Make sure you are logged in with the same email address that you pu
How do I play the stream on my TV?
Everything's better on the big screen. Apple users can cast via AirPlay on IOS & Mac. Instructions PC & Android via Chromecast with the Chrome browser Instructions
My video keeps buffering!
We know, buffering is a drag. Here are some things you can do for a better video experience... If you aren't already on one, join a stable wifi connection (rather than cellular data) Please try refreshing your browser If you aren't already using Safari, Firefox or Chrome - please try one of those 3 How is your internet speed? Even if you have full bars to your router, that doesn't mean your router has a good connection to the internet. If you're wondering about your interne
If the stream appears to be working but you have no sound... First confirm that the mute button is off in the bottom corner of your browser. That not it? Here are some troubleshooting articles specific to your computer: MacOs Audio Help Windows 10 Audio Help