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Help with all things digital delivery.
How do I download music directly to my iPhone or iPad?
Apple allows for direct music downloads in iOS 13. However, they restrict you from moving music into the native “music” app. To download music directly your iPhone, follow the below instructions: 1.) Open the link on your iPhone 2.) Download the MP3 file. 3.) Hit "More..." 4.) Scroll down and hit "Save to Files" 5.) Click "On my iPhone" 6.) Hi
How do I add to the "Music" app on my iPhone / iPad?
If you don't have a computer, click here. 1.) Open the link on your computer - this will start the download 2.) Locate the downloaded "zip" file in your downloads folder. Double click (on a mac) to unzip the file. If you have a PC: You may have to [download "
Download Limit Reached
The download limit (3) for this link has been reached. Once a link has reached it’s usage limit, you may send yourself a new one by by entering your email into the field that appears on the download landing page. Once you see a green bar on the top of the screen, please check your inbox. If you still are unable to download the music, you will need to contact our support
How do I add music to my Android device?
Just follow these instructions: 1.) Click the download link on your Android device to begin the download. Individual tracks will download as an audio file (mp3). Albums will download as a compressed folder (.zip) !(https://storage.crisp.chat/user
How do I download my purchases?
Check your email... After making a purchase from a Single-powered store you will receive an email with download links. Each link is valid for 3 downloads. After the download limit has been reached you will be prompted to contact our support team. Once you click on the link, you'll be sent to a landing page. You will then be given the choice of format - MP3, FLAC or WAV. An MP3 is the smallest file size, and includes metadata like album art & track info. WAV and FLAC a
Where do my downloads go?
Mac Users: Google Chrome: Safari: Firefox: Android: Once it's downloaded, click the flashing button in the upp
Does my download link expire?
Nope! Download links only expire after 3 download attempts. There is no time limit - however we can't guarantee that the shop you purchased from will be active indefinitely. For any questions, please reach out to Single Support.
Can I give my digital download as a gift?
Yes. If your purchase was a gift for someone else, you can simply forward the delivery email on to them. The download would work exactly the same as if you downloaded it yourself. Please be aware that each link expires after 3 downloads (unless your purchase included multiple copies!)
When will my presale purchase be available?
Presales are automatically delivered on the "Street Date". After purchasing a presale item you will receive an email letting you know the date when your download will be available. If tracks from your purchase have a release date prior to the album as a whole (i.e. cascading release) those will be delivered when scheduled. Some Gmail users have reported finding their downloads in the new “Promotions” folder. Check there before contacting support.
What if I deleted my download email?
How dare you!? Just give us a shout and we’ll get you taken care of.